Pre-Flight Store Policies

✈️ Flight Plan: Store Policy

Thank you for choosing to fly with us! Please review our flight plan (store policy) carefully before confirming your order.

🚫 No Returns or Exchanges — Final Approach

All our products are custom-built and personalized, crafted just for you. Because of this precision customization, all sales are final—we do not accept returns, refunds, or exchanges once your order is cleared for takeoff. Please verify your details thoroughly before submitting your order.

🕒 Production & Delivery: Pre-Flight & Flight Time

Each product requires 1 to 5 working days on the production runway for careful assembly. After takeoff, expect 1 to 5 business days in transit to reach your destination. Please plan for a total journey time of up to 10 business days before your order lands safely in your hands.

✍️ Custom Orders: Your Flight Path

Every item is a one-of-a-kind flight, crafted to your specifications. By placing your order, you confirm all personalization data is accurate and ready for dispatch. We cannot adjust course for errors provided by the customer once production begins.

⏳ Order Cancellations: Clearance Window

Flight cancellations (order cancellations) must be requested within 6 hours of placing your order — before your custom item leaves the hangar. After this clearance window, production will proceed, and cancellations won’t be possible.

🛠️ Damaged or Defective Items: Emergency Procedures

If your order arrives damaged or defective, contact our ground crew within 3 days of delivery with photos and a detailed report. We will investigate the issue promptly and help you navigate toward a solution.